Refund policy
We offer a 14-day return policy, which means you may request a return within 14 days of receiving your order.
To be eligible for a return, the product must be in the same condition as received: unopened, unused, and in its original packaging. You will also need a receipt or proof of purchase.
To start a return, please contact us at hellobahari@outlook.com. We will then provide you with further instructions by email.
Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.
Return Shipping Costs
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as hygiene products.
If you have questions or concerns about a specific item, please contact us.
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive the product you want is to return the item you have and place a new order once your return has been approved.